General terms and conditions

Article 1. Applicability

1.1 These General Terms and Conditions of Sale (hereinafter: Terms and Conditions) apply to all orders, offers and agreements of Sansbeauté, to the exclusion of any other general terms and conditions.

1.2 Accepting an offer or placing an order means that you accept the applicability of these Terms and Conditions.

1.3 Deviations from the provisions of these Terms and Conditions may only be made in writing, in which case the other provisions shall remain in full force.

1.4 All rights and claims, as stipulated in these Terms and Conditions and in any additional agreements for the benefit of Sansbeauté, are also stipulated for the benefit of intermediaries and other third parties engaged by Sansbeauté.

Article 2. Definitions

2.1 'You' means: the buyer. 'SANSBEAUTÉ' means: the seller.

2.2. 'Working days' means: all days from Monday to Friday, with the exception of national holidays and with the exception of periods in which only orders can be placed at Sansbeauté (and no further order processing and delivery of these orders takes place). The periods in which only orders can be placed at Sansbeauté are indicated during the period on the home page of the Sansbeauté website ( www.sansbeaute.nl ), in the ordering and checkout process and on order confirmations.

2.3 'Written' means: communication by letter, fax or email.

Article 3. Offers and agreements

3.1 All offers from Sansbeauté are without obligation and Sansbeauté expressly reserves the right to change prices, in particular when this is necessary on the basis of (legal) regulations. See also article 4.4.

3.2 Sansbeauté cannot be held to its offers if you could reasonably understand that the offers, or a part thereof, contain an obvious mistake or error.

3.3 An agreement is only concluded after acceptance of your order by Sansbeauté. Sansbeauté is entitled to refuse orders with reasons or to attach special conditions to the delivery, unless expressly stated otherwise. Additional information may also be requested from or about the buyer. If an order is not accepted, Sansbeauté will inform the buyer of this within five (5) working days after receipt of the order.

3.4 In the event of deliberate submission of incorrect data or any other form of (attempted) fraud or deception, Sansbeauté will report this to the police. Sansbeauté reserves the right to submit personal data obtained via the website to the police and/or the judiciary for the purpose of reporting this.

Article 4. Prices and payments

4.1 The stated prices for the products and services offered are in euros, including VAT and any other taxes or levies and excluding shipping costs, unless otherwise stated or agreed in writing.

4.2 Payment must be made in (one of) the manner(s) indicated during the ordering process. Additional (payment/order) conditions may be imposed on your order. In the case of payment by bank, the date of payment is the date on which Sansbeauté's bank account is credited.

4.3. Payment can also be made by means of a payment with a gift or discount voucher, issued by Sansbeauté or third parties. A gift or discount voucher is valid for a maximum of one (1) year after the date of issue. Gift or discount vouchers can only be redeemed in the webw

only be redeemed. If the amount spent is lower than the value of the voucher, the remaining amount will automatically expire. Sansbeauté gift vouchers or credit vouchers cannot be exchanged for a cash amount.

4.4 The buyer authorizes Sansbeauté to perform all actions necessary to ensure successful payment using the payment method chosen by you.

4.5 If you are in default of any payment, Sansbeauté is entitled to suspend or terminate the relevant agreement and related agreements.

4.6 If the prices for the products and services offered increase in the period between the order and its execution, you are entitled to cancel the order or terminate the agreement within ten (10) days after notification of the price increase by Sansbeauté.

Article 5. Delivery, Transport and Risk

5.1 Sansbeauté strives for a delivery period of a maximum of three (3) working days for products in stock. Delivery by Sansbeauté will take place no later than thirty (30) working days after the date of payment, unless a different delivery period has been agreed with you in writing. If delivery does not take place on time, you will receive a message within thirty (30) working days (or the other agreed delivery period) after placing the order and you have the right to terminate the agreement free of charge up to the moment of delivery by giving written notice to Sansbeauté. Exceeding the delivery period does not entitle you to compensation.

5.2 Delivery will take place at the time the product is received by (or on behalf of) you.

5.3 If a shipment is refused or not collected, Sansbeauté is entitled to recover the shipping costs plus administration costs from you. Administration costs amount to 15.00 Euro per package.

5.4 Orders will be shipped on working days immediately after the order is fully in stock. The method of transport, shipping and packaging will be determined by Sansbeauté, if no further instructions have been given by the buyer to Sansbeauté. Any specific wishes of the buyer regarding transport/shipment will only be carried out if the buyer has declared that he will bear the additional costs thereof.

5.5 Risk of damage and loss of a shipment to the buyer is borne by Sansbeauté. After the articles have been delivered to the buyer (see article 5.2), the risk of damage and loss is transferred to the buyer.

5.6 Sansbeauté is authorized to use third parties in the execution of your order(s).

Article 6. Retention of title

6.1 Ownership of delivered products will only be transferred if you have paid everything you owe to Sansbeauté under any agreement. The risk regarding the products themselves will already be transferred to the buyer at the time of delivery.

Article 7. Intellectual and industrial property rights

7.1 You must fully and unconditionally respect all intellectual and industrial property rights that rest on the products supplied by Sansbeauté.

Article 8. Complaints and liability

8.1 You remain responsible at all times for the careful and responsible use of delivered products. Sansbeauté is not liable for damage or injuries that occur during the use of product(s), unless there is gross negligence or neglect on the part of Sansbeauté. Instructions provided with the products are only a guideline.

8.2 You are obliged to inspect the delivered products immediately upon receipt. Any defects found must be reported to Sansbeauté in writing and with reasons within five (5) working days after discovery.

8.3 If it is demonstrated in time that the products do not correspond to the agreement, Sansbeauté will replace the products in question with new products or refund the invoice price plus paid shipping costs. In order to demonstrate that the products do not correspond to the agreement, you must first return the products in question if Sansbeauté so requests. The costs for this return shipment will be borne by Sansbeauté. If it subsequently turns out to be an unfounded complaint, all costs that (have) arisen as a result will be for your account.

8.4 If you do not wish to accept a product for any reason, you can return the product to Sansbeauté within fourteen (14) days after delivery and terminate the agreement. Returns will only be accepted in this case if the product and the packaging of the product are undamaged. Any payment already received by Sansbeauté will be refunded if possible within two (2) working days and no later than thirty (30) days after termination. The direct costs of return shipment will be at your expense.

8.5 If you complain in time, this does not suspend your payment obligation. In that case, you are also obliged to accept and pay for the other ordered items, unless they have no independent value.

8.6 If you wish to return an order in its entirety, you must return it in accordance with the return instructions on the Sansbeauté website. If you follow the return instructions, Sansbeauté will bear the direct costs for return shipping. Sansbeauté reserves the right to refuse returns or to credit only part of the amount paid if there is a suspicion that the product has already been opened, used or damaged through your fault (other than that of Sansbeauté or the supplier of the product).

8.7 If Sansbeauté considers a complaint to be justified, Sansbeauté will, at its discretion, either replace the delivered products free of charge or make a written arrangement with the buyer regarding compensation, provided that Sansbeauté's liability and therefore the amount of compensation is always limited to a maximum of the invoice amount of the products in question, or (at Sansbeauté's discretion) to the maximum amount covered by Sansbeauté's liability insurance in the relevant case. Any liability of Sansbeauté for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost turnover or profit.

8.8 The colours of the products on the website may differ from the actual colours. Sansbeauté is not liable for this.

8.9 The content of this site as well as the content of all other expressions of Sansbeauté on the internet has been compiled with the greatest care. However, Sansbeauté cannot guarantee that the content is always correct, complete and up-to-date. Sansbeauté is therefore not liable for any errors or inaccuracies.

Article 9. Orders/communication

9.1 Sansbeauté is not liable for misunderstood orders or communications as a result of the use of the internet or any other means of communication in the traffic between you and Sansbeauté, or between Sansbeauté and third parties, insofar as this relates to the relationship between you and Sansbeauté.

Article 10. Force Majeure

10.1 Without prejudice to its other rights, in the event of force majeure Sansbeauté has the right, at its own discretion, to suspend the execution of your order or to dissolve the agreement without judicial intervention, by notifying you of this in writing and without Sansbeauté being liable for any damages.

10.2 Force majeure means any shortcoming that cannot be attributed to Sansbeauté, because it is not its fault and cannot be attributed to it under the law, legal act or generally accepted views.

Article 11. Miscellaneous

11.1 If you provide Sansbeauté with an address, Sansbeauté is entitled to send all orders to that address, unless you inform Sansbeauté in writing of another address to which your orders should be sent.

11.2 If Sansbeauté has permitted deviations from these Conditions for a short or long period of time, either tacitly or otherwise, this shall not affect its right to subsequently demand immediate and strict compliance with these Conditions. You may never assert any right on the grounds that Sansbeauté applies these Conditions flexibly.

11.3 If one or more of the provisions of these Terms and Conditions or any other agreement with Sansbeauté are in conflict with any applicable legal provision, the provision in question will lapse and will be replaced by a new legally permissible comparable provision to be determined by Sansbeauté.

11.4 Sansbeauté is authorized to use third parties in the execution of your order(s).

Article 12. Applicable law and competent court

12.1 All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as these Terms and Conditions, are exclusively governed by Dutch law.

12.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.

Article 13. Cookies

13.1 Cookies are small pieces of information that are stored on your computer by your browser. Sansbeauté uses cookies to recognize you on your next visit. Cookies enable Sansbeauté to collect information about the use of our services and to improve and adapt these to the wishes of visitors. You can set your browser so that you do not receive cookies while shopping at Sansbeauté. If you have any questions about the Sansbeauté Privacy Policy, you can contact our customer service. Our customer service will help you further if you need information about your data or if you want to change it. In case a change to our Privacy Policy is necessary, you will always find the most recent information on this page. Sansbeauté reserves the right to change the Privacy Policy at any time.

Please note: These terms and conditions are only an example and can be adapted to the specific needs and wishes of Sansbeauté. It is advisable to seek legal advice to ensure that the terms and conditions comply with all applicable laws and regulations.

Article 15. Applicable law and competent court

15.1 All rights, obligations, offers, orders and agreements to which these Terms and Conditions apply, as well as these Terms and Conditions, are exclusively governed by Dutch law.

15.2 All disputes between the parties will be submitted exclusively to the competent court in the Netherlands.

Please note that this point is also customized for Sansbeauté and the specific location and jurisdiction applicable may vary based on Sansbeauté's legal requirements. You may make further adjustments based on Sansbeauté's specific needs.

Article 16. Subscription terms and conditions

Violations

If you violate the Subscription Agreement or Subscription Terms, Sansbeauté reserves the right to cancel your subscription without notice.

Processing of personal information

As a condition of your subscription to Sansbeauté, you consent to Sansbeauté contacting you via email and telephone. You will receive emails at your registered email address and text messages at your registered phone number.

Sansbeauté will contact you by email with information about updates, changes and further information regarding your membership with Sansbeauté.

You can also unsubscribe from these communications at any time by replying “UNSUBSCRIBE” to any email we send you.

To ask?

In case you have any questions, you are welcome to send an email to info@sansbeaute.nl